Terms of sale

1. Who we are

The seller is Cenina S.r.l., which runs the Casa Cenina online shop on www.casacenina.it, www.casacenina.com, www.casacenina.fr and www.casacenina.es (the "Site").

2. Who these terms apply to

These terms apply to all orders placed on the Site, and also to orders you send us by e-mail or by phone.

If you buy as a consumer (that is, as a private individual, for purposes unrelated to your business or profession) you also have the rights granted by consumer protection law, such as the right of withdrawal and the legal guarantee of conformity. Nothing in these terms limits the rights the law gives you as a consumer.

If you buy as a business (for example with a VAT number), some parts do not apply: we point them out each time.

Each order is governed by the version of these terms published when you send it. You can always find it on this page and print or save it.

3. Products, availability and pictures

On each product page you will find its main features, the price and its availability: "Available" means ready in our warehouse; otherwise we show the expected restocking time.

Our photos are as faithful as possible, but colours may look slightly different depending on your screen. Threads and fabrics may show small differences between one dye lot and another: if you need the same dye lot as a previous purchase, write it in the order comments.

Availability is updated in real time, but a product may occasionally sell out at the very moment you order it. In that case we let you know straight away and offer you the choice of waiting for it to be restocked, choosing a similar product, or cancelling that part of the order with a full refund.

4. Prices

Prices are in euros and include VAT. For consumers in the European Union we apply the VAT of the country of destination (OSS scheme): the total with the correct VAT is always shown in the order summary, before you confirm the order.

Shipping costs and any payment method surcharges (for example cash on delivery) are not included in product prices: you see them in the cart and in the order summary before confirming the order.

For shipments outside the European Union, the country of destination may charge customs duties, import taxes and clearance fees: these are paid by the recipient and do not depend on us.

If a published price contains an obvious error (for example a product priced at a few cents instead of tens of euros), we will contact you before shipping: you can confirm the order at the correct price or cancel it at no cost.

5. How the contract is concluded

1. Add the products to your cart and choose the shipping and payment methods.
2. Check the summary: products, prices, shipping costs, any additional costs and the total. Up to this point you can correct any detail.
3. Send the order with the confirmation button: with this click you commit to paying.
4. We immediately send you an order confirmation e-mail with the order summary and a link to these terms. The contract is concluded when you receive this e-mail.

The contract can be concluded in Italian, English, French or Spanish. We keep the order in our records and, if you have an account, you can always find it under My orders.

We also accept orders by e-mail and by phone: in these cases we still send you a written confirmation and the same terms apply.

6. Payment

You can pay with:

• Stripe, the secure payment service that lets you use credit and debit cards (Visa, Mastercard, American Express, Cartes Bancaires and others), Apple Pay, Google Pay, Link, MobilePay, Revolut Pay, Bancontact, BLIK, iDEAL | Wero, Przelewy24, Klarna and other methods. The methods available depend on your country and are shown in the payment form. We never see or store your card details. With a card, the amount is only authorised when you order: you are charged when we ship.
• PayPal.
• Amazon Pay.
• Bank transfer: our bank details are in the confirmation e-mail and we ship once we have received the payment. If the payment has not arrived after 15 days we send you a reminder; if we receive neither the payment nor a reply from you, we cancel the order 30 days after receiving it, unless we have agreed otherwise with you in the meantime.
• Cash on delivery: you pay the courier when you receive the parcel. It costs €3.50 extra, is available only for shipments to Italy and not for downloadable products.

You can also use Gift Vouchers, coupons and the benefits of the Casa Cenina Club, according to the rules described below.

If you need an invoice, enter your tax code or VAT number in the order details.

7. Shipping and delivery

We ship to Italy, the European Union and many other countries. The services available depend on the destination and are always shown in the cart, for example:

• Standard (Cheapest Way): the most economical option;
• Express (Fastest Way): the quickest delivery;
• Fermopoint BRT: collection from a BRT pick-up point near you (Italy only).

The shipping cost depends on the service, the destination and the order amount. You see the exact cost once you have entered the destination: in the cart if you are logged in, otherwise during checkout, and in any case before confirming the order. For most destinations Standard shipping is free for orders of €65 or more, except for particularly bulky products, which are always clearly indicated.

Times: we prepare orders with available products within one working day. The courier’s transit time is added to the preparation time. For products that are not immediately available, the restocking time shown on the product page applies; we usually ship within 21 days. If we cannot meet the expected time for a product, we let you know and you can choose whether to wait or cancel with a refund. In any case, unless otherwise agreed, we deliver within 30 days of the conclusion of the contract, as required by law.

Splitting the order into two shipments: if your order contains products that are not immediately available, in the cart you can choose to receive the available products in a first shipment and the others in a second one. Each shipment follows the normal conditions (cost, free-shipping threshold, times): you see the updated cost in the cart before confirming. If you do not choose this option, we ship everything together when the order is complete.

On delivery: if the packaging is visibly damaged, accept the parcel "with reservation" and let us know as soon as possible, ideally with a photo. It helps us handle the claim with the courier, but in no way reduces your rights.

If you buy as a consumer, the products travel at our risk until they are delivered to you (or to the person you have indicated).

8. Right of withdrawal (return within 14 days)

If you buy as a consumer you can change your mind within 14 days without giving any reason.

Time limit

The 14 days (calendar days, not working days) start from the day you receive the products. If an order arrives in several parcels, they start from the day you receive the last one.

How to tell us

A clear statement sent before the deadline is enough, in one of these ways:

• by e-mail to [email protected] (the quickest way);
• through our contact form;
• by letter to Cenina S.r.l., Loc. Cenina 184/A, 52010 Capolona (AR), Italy.

You can use the withdrawal form, but it is not mandatory. We confirm receipt by e-mail straight away.

How to return the products

Send them back within 14 days of the day you told us about your withdrawal, to the address we give you in our reply. The cost of returning the products is borne by you. We recommend a tracked shipment.

You can open the packaging and check the products as you would in a shop. However, if you use or damage them beyond what is needed to examine them, we may deduct from the refund an amount equal to the loss in value.

Refund

We refund everything you paid, including standard delivery costs (if you chose a more expensive service, for example Express, the difference is borne by you). The refund is made within 14 days of the day you told us about your withdrawal, but we may wait until we have received the products or proof that you have sent them back.

We refund using the same payment method you used. If you paid by bank transfer or cash on delivery we will ask for your IBAN. If you prefer, we can credit the amount as store credit to be used on the Site, but only if you ask for it.

When the right of withdrawal does not apply

By law the right of withdrawal does not apply to:

• digital content, such as patterns in Digital Delivery: by confirming the order you ask for the content to be made available immediately and acknowledge that you lose your right of withdrawal as soon as it is available for download;
• products made to measure or personalised at your request;
• sealed CDs, DVDs or software that you have unsealed after delivery.

The right of withdrawal does not apply to purchases made as a business.

9. Legal guarantee and faulty products

All products sold to consumers are covered by the legal guarantee of conformity (Articles 128 et seq. of the Italian Consumer Code). The official European Union summary is on the Legal guarantee page.

• We are liable for any lack of conformity that existed at the time of delivery and becomes apparent within two years of delivery.
• If the defect becomes apparent within one year of delivery, it is presumed to have existed at the time of delivery: you do not have to prove it.
• You can ask, free of charge, for repair or replacement. If these are not possible or are not carried out within a reasonable time, you can ask for a price reduction or to terminate the contract with a refund.

What to do: write to [email protected] with your order number, the problem and, if possible, a photo. We will tell you how to proceed and, if the product needs to be returned, we cover the costs.

If you receive a wrong product or one damaged in transit, contact us too: we replace it or refund you, at no cost to you.

Any commercial guarantees offered by manufacturers are in addition to the legal guarantee and do not limit it.

For purchases made as a business, the warranty rules of the Italian Civil Code apply (Articles 1490 et seq.).

10. Gift Vouchers, coupons and loyalty programmes

Gift Vouchers are a credit you can use at any time to pay for all or part of your orders. They are bought like a product and can be given as a gift. If you receive a gift voucher, turn it into usable credit on the Redeem Gift Voucher page: it must not be entered in the coupon field of the cart. Gift Vouchers cannot be exchanged for cash.

Coupons are valid for the period and under the conditions stated in each promotion, are not retroactive and, unless otherwise stated, cannot be combined with other offers already active on the product.

Casa Cenina Club

• No registration is needed to join the Club: it is automatic, free and non-binding. You just need to be subscribed to our newsletter.
• Every euro you spend is worth 1 Casa Cenina Club point (net of coupons and vouchers).
• Every 200 points you are entitled to a €5 voucher; every 1,000 points you are entitled to a further €5 voucher.
• Within 120 hours of sending each order you receive an automatic e-mail with your points balance and any voucher credited.

11. Digital patterns and content

Patterns and other Digital Delivery content are available in your account as soon as the payment is confirmed. As explained in the section on the right of withdrawal, the right of withdrawal does not apply to this content.

When you buy a digital pattern you obtain a licence for personal use: you can print it and use it for your own projects, including ones you give as gifts. You may not resell, share or publish it, either digitally or on paper, because the rights belong to the designers and publishers.

12. Account, community and reviews

You do not need to register to buy. If you create an account, keep your password safe and let us know immediately if you suspect unauthorised use.

In the forum, comments, reviews and project gallery we ask you to write respectfully. You are responsible for what you publish and must hold the rights to the photos you upload. We may decline to publish, or remove, content that is offensive, unlawful or unrelated to the topics of the Site.

13. Intellectual property

The texts, photos, graphics, trademarks and software of the Site belong to Cenina S.r.l. or to their respective owners and are protected by law. You may not copy or reuse them without our written permission, except as permitted by law.

14. Liability

We are not liable for delays or failed deliveries caused by events beyond our control (for example natural events, strikes, transport or network disruptions). In such cases we let you know and, if you wish, cancel the order with a full refund.

The Site may contain links to third-party websites: we do not control their content or terms of sale.

These limitations do not apply in cases of wilful misconduct or gross negligence and do not reduce the rights the law gives consumers.

15. Complaints and dispute resolution

For any complaint write to [email protected] or by post to the address given in "Who we are". We reply within 24 working hours and always look for an amicable solution.

If we cannot reach an agreement, you can turn to an alternative dispute resolution (ADR) body:

• we subscribe to the RisolviOnline online conciliation service of the Milan Chamber of Arbitration (www.risolvionline.com);
• the list of dispute resolution bodies in all EU countries is on the European Commission portal Consumer Redress in the EU;
• if you live in another EU country, you can also get free help from the European Consumer Centres Network (ECC-Net).

Your right to go to court is always preserved.

16. Applicable law and jurisdiction

The contract is governed by Italian law. If you are a consumer resident in another European Union country, you still keep the protection of the mandatory rules of your country of residence.

If you are a consumer resident in Italy, disputes fall under the jurisdiction of the court of the place where you reside or are domiciled. If you are a consumer from another EU country, you can bring proceedings before the courts of your country or of Italy.

For purchases made as a business, the Court of Arezzo (Italy) has exclusive jurisdiction.

17. Changes to these terms

We may update these terms, for example to reflect new laws or new services. Changes apply only to orders sent after publication: orders already sent are governed by the version in force when they were placed.