All products sold by Casa Cenina to consumers are covered by the legal guarantee of conformity provided for by European law (Directive (EU) 2019/771) and by the national laws transposing it.
The legal guarantee is free of charge and requires no registration. Any commercial guarantee offered by the producer comes in addition to the legal guarantee, but does not replace or limit it.
Below you will find the European Union harmonised notice summarising your rights.
The order confirmation you receive by e-mail is your proof of purchase; you can always find your orders in the My orders section of your account.
The right of withdrawal is a different right from the legal guarantee: it is described in our Terms & Conditions.
Text version of the notice
Legal guarantee
Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods:
do not match the description;
do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:
free repair or free replacement;
in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.
For more information on your rights in a specific country, scan the QR code below or ask the seller.
Contact the seller as soon as possible to report the issue;
Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
Harmonised notice pursuant to Commission Implementing Regulation (EU) 2025/1960.
English
Français
Español
Italiano
