Gift Voucher FAQ

On the Casa Cenina eGift page choose the picture, the amount (€20, €50 or €100, or any other amount from €5), the email address of the person receiving it, your name, a message and, if you like, the day it should be sent. Then you pay for it like a normal order, with one of the accepted payment methods.

The recipient finds the voucher in their email, with the picture, your message and a personal code (starting with G-). If you did not choose a date, the email is sent as soon as the payment is confirmed (by card, usually within a couple of hours); if you chose a day, it is sent on that day.

Enter the code in the cart, in the Coupon box, and press "Redeem". The voucher is valid for one year from when it was sent; if your order costs less than the voucher, the remaining amount stays on the code and you can use it on later orders, before it expires.

Alternatively you can add the voucher to your account from the Redeem a voucher you received page (My account, under Gift vouchers). You need to be registered with the same email address the voucher was sent to. The credit then appears in the cart on the Gift Voucher line: click "Redeem your gift NOW" to deduct it from the order total; whatever is left stays available.

For any problem with a voucher, write to us using the contact form, giving the voucher code or the order number.