Guest Club terms

Updated November 2026

1. The programme

The Guest Club is the Casa Cenina affiliate programme. It is by invitation: Casa Cenina activates the account, on request or on its own initiative, and links it to the affiliate's customer account. If you would like to join, write to us. Taking part is free.

2. Links

Affiliates create their links from the Guest Club dashboard: they are addresses of our website carrying their code. They can publish them wherever they like (blogs, channels, social media, newsletters, class materials, also as QR codes), provided that they:

• do not spread them through unsolicited messages (spam);
• do not buy search engine or social media advertising on the Casa Cenina name or with links leading straight to our website;
• do not publish them next to illegal or offensive content, or content that harms the Casa Cenina name;
• do not advertise discounts or promotions that do not exist.

3. When an order belongs to the affiliate

Visitors who arrive on our website through an affiliate link stay linked to that affiliate for 30 days from their last click, even if they log out of their account in the meantime. If they click links from more than one affiliate, the last one counts. Orders placed by the affiliate themselves and orders from trade customers do not earn commissions.

4. Commission

The commission is 5% on the first order of a new customer and 3% on orders from customers who had already bought from us. Casa Cenina may agree different rates with an individual affiliate: the applicable rates are always shown in their dashboard.

It is calculated on the total of the products including VAT, minus discounts and coupons, vouchers used for payment and gift vouchers purchased in the order. Shipping and payment charges are not included.

5. When commissions become available

A commission stays pending until 14 days after the order is delivered; then it becomes available. If the order is cancelled or the products are returned, the related commission is cancelled, even if it was already available and not yet turned into a voucher.

6. Payment as a voucher

Available commissions can be turned into a voucher from the dashboard whenever the affiliate likes, with no minimum amount. The voucher can be spent on Casa Cenina purchases and cannot be exchanged for cash. Available commissions not turned into a voucher within 12 months expire.

7. Data and privacy

In the dashboard the affiliate sees the number of visits coming through their links and the orders with their number, product amount and commission. They never see names, addresses or any other customer data. To match visits and orders we use a technical cookie (cenina_advid, 30 days), described in our cookie policy.

8. Closure and changes

Both the affiliate and Casa Cenina can close the account at any time: Casa Cenina gives 30 days' notice by email, or closes it immediately if the links are used against these terms. Accounts with no orders attributed in the last 13 months are closed with the same notice. During the notice period the account stays active and available commissions can be turned into a voucher from the dashboard.

Casa Cenina may change these terms by notifying affiliates by email at least 30 days in advance. Affiliates who do not accept them can close their account.

9. Law and jurisdiction

These terms are governed by Italian law. The court of Arezzo has jurisdiction over any dispute, except where the law provides for the consumer's court.